How we use and protect the information you share with us.
Last updated: 23 July 2026
Hero's Farewell is responsible for the personal information collected through this website. If you have a question about this notice or want to exercise a data protection right, contact us at info@herosfarewell.com or call 07800 675372.
When you submit a booking enquiry, we collect the information entered into the form, including:
Please avoid including personal information about other living people unless it is necessary for your enquiry and you are authorised to share it.
Our spam-protection and form-delivery providers may also process technical information such as your IP address, browser information, submission time, and interactions with the security check.
We use your information to:
Where an enquiry concerns a potential booking, we process the information to take steps at your request before entering into a contract. We also rely on our legitimate interests in responding to general enquiries and keeping the website and booking form secure.
We do not sell your personal information. We use Web3Forms to receive and deliver form submissions and hCaptcha to protect the form from automated abuse. We may also use email, website-hosting, and other service providers where this is necessary to operate the site and respond to you.
You can learn more in the Web3Forms privacy policy and the hCaptcha privacy policy.
Some of our providers process information outside the UK. Where required, they use recognised safeguards for international transfers, such as contractual data-protection clauses or an approved data-privacy framework. Details are available in the providers' notices linked above.
We keep enquiries only for as long as reasonably necessary to respond, arrange or provide the service, manage our records, and meet legal or accounting obligations. Web3Forms states that submission data may be retained for up to three years, although a shorter period may apply depending on the service plan or if it is deleted earlier.
Depending on the circumstances, you may have the right to ask for a copy of your personal information, correct it, delete it, restrict how it is used, or object to its use. You may also have a right to data portability. To make a request, contact us using the details at the top of this notice.
If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue. You can also make a complaint to the Information Commissioner's Office.
This site does not use analytics or advertising cookies. hCaptcha may use cookies or similar technologies that are necessary to provide its security service and distinguish people from automated submissions.